How can we help?

Hermes is provided by Sundartha. If you need help with Hermes, email us at kontakt@sundartha.com.

01Get helpWrite to kontakt@sundartha.com. If your question is about a specific call, include its date and time.02Your callsSign in to your customer area to see your recent calls and, where available, a summary of each. The word-for-word transcript of a call is normally deleted once its summary has been created, and completed calls are deleted automatically after the retention period stated in our privacy policy. This applies to our own systems. Our voice platform provider stores conversations separately and does not currently delete them automatically; deleting them there is a separate step — see our privacy policy.03Disconnect Hermes from ChatGPT or ClaudeRemove the Hermes connector in the connector or app settings of the AI assistant you connected it to. Please note: this does not end a call that is already in progress, and it does not delete any data we have stored — see “Access or delete your data” below.04Access or delete your dataIn your customer area you can view your recent calls and, where available, their summaries; in our own systems, word-for-word transcripts are normally not kept, while our voice platform provider stores conversations separately (see “Your calls” above). Hermes has no self-service option for deleting your data. For access to or deletion of your data, email kontakt@sundartha.com. Billing records are kept for the statutory retention periods. The details are in our privacy policy, linked below.05Cancel your contractYou can cancel your Hermes contract in your customer area or by email. Our cancellation page (in German) explains both ways.06LegalOur legal documents: Privacy · Imprint · Terms. The binding versions of our legal documents are in German.